1. How do I receive my digital products?
2. Can I print or share digital products?
Digital products purchased from Salazar’s Timeless Treasures are for personal use only, unless otherwise stated on the product page.
You may print a copy for your own personal use when appropriate, but digital files may not be shared, copied for others, resold, redistributed, or used commercially.
3. Do you offer refunds on digital products?
Digital products are non-refundable.
If you experience a technical problem accessing or downloading your purchase, please contact us and we’ll be happy to help resolve the issue.
4. Are your physical products made to order?
Yes. Our physical products are made to order, meaning they are produced after your order is placed.
Please allow approximately 3–7 business days from the time your order is placed until it is produced and shipped. Processing and production times may vary depending on the product.
5. How long does shipping take?
Once your physical order has shipped, delivery time depends on your location and the shipping carrier.
Typical delivery times after shipment are:
- USA: 5–12 business days
- Canada: 7–14 business days
- International: 10–20 business days
These are estimates and may vary because of holidays, severe weather, carrier delays, or other circumstances outside our control.
For additional information, please see our Shipping & Delivery Info page.
6. How much does shipping cost?
Shipping charges and any applicable taxes are calculated based on the items in your cart and your delivery address. You can review your shipping costs and total order amount before completing your purchase.
Some products may include free shipping within the United States. When applicable, this will be stated on the product page.
7. Do you accept international orders?
Yes, many of our products can be ordered internationally. However, some products are available for shipping within the United States only.
Any shipping restrictions will be indicated on the applicable product page..
8. Will I see the price in my local currency?
Currently, prices on Salazar’s Timeless Treasures are displayed in U.S. dollars (USD).
If you purchase from outside the United States, currency conversion may be handled by your bank, card issuer, PayPal, or other payment provider. Conversion rates and any applicable fees are determined by your payment provider.
9. What if my physical product arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the problem and provide instructions.
Please see our Refund & Returns Policy for complete information about returns, exchanges, replacements, and eligibility.
10. Can I request a design on a different product?
If you see a design you love but would prefer it on a different product, please contact us and let us know what you’re looking for.
Not every design will work with every product, but we’ll be happy to see what we can do.
11. How can I contact Salazar’s Timeless Treasures?
If you have questions about an order, product, download, or other store-related matter, contact us at:
📧 SalazarsTreasures@salazarstimelesstreasures.com