We want you to love your purchase. If there’s a problem, we’re here to help.
Overview
Our return policy lasts 30 days from the date of purchase. If 30 days have gone by, unfortunately, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Some items are non-returnable for health, safety, or copyright reasons. These include:
- Gift cards
- Digital downloads and other downloadable products
- Some health and personal care items
Refunds
Once we receive and inspect your return, we’ll notify you by email. If your return is approved for a refund, the refund will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.
The following items are not eligible for refunds:
- Sale items
- Books and other printed reading materials
- Jigsaw puzzles
- Custom or personalized items
These items may still be eligible for an exchange or replacement if they are defective, damaged, or incorrect. Please see our Exchanges section below.
Late or missing refunds
If you haven’t received your refund yet, please:
- Check your bank account again
- Contact your credit card company — it may take time before your refund is posted
- Contact your bank — processing time can vary
If you’ve done all of this and still haven’t received your refund, contact us at SalazarsTreasures@salazarstimelesstreasures.com.
Exchanges
We replace items that are defective, damaged, or incorrect. If you receive an item with one of these issues, please contact us by email before returning it.
Approved exchanges will be for the same item or, when applicable, a corrected replacement.
Items that have been damaged through use, misuse, improper care, or normal wear and tear are not eligible for an exchange.
To request an exchange, contact us at SalazarsTreasures@salazarstimelesstreasures.com for instructions before returning the item.
Gifts
If an item was purchased as a gift and is eligible for a return under this policy, any approved refund will be issued to the original method of payment used to purchase the item.
If a gift item is defective, damaged, or incorrect, please contact us to request an exchange or replacement according to our Exchanges policy.
Shipping returns
To return your product, email us first at SalazarsTreasures@salazarstimelesstreasures.com for return instructions. Do not return an item without contacting us first.
Customers are responsible for all return shipping costs. Original shipping charges paid at the time of purchase are non-refundable.
We recommend using a trackable shipping service for returned items. For higher-value items, you may also want to purchase shipping insurance. We cannot guarantee receipt of returned items that cannot be tracked..
Need help?
If you have any questions about refunds, returns, or exchanges, please contact us at
📧 SalazarsTreasures@salazarstimelesstreasures.com
We’re happy to help!